Shipping Policy

We are proud to offer complimentary global shipping on all our premium handcrafted luxury bags. To ensure both great value and exceptional service, your orders are dispatched directly from our Hong Kong studio via trusted world-class couriers, including FedEx, UPS, and DHL.

🌍 INTERNATIONAL SHIPPING

Elegance knows no borders. We securely ship to over 100 countries worldwide. If your destination falls outside our standard serviceable areas, our concierge team will contact you directly to arrange a bespoke delivery solution.

🛡️ CUSTOMS CLEARANCE & DUTIES (100% SAFE DELIVERY GUARANTEE)

We understand that international shipping for premium goods can raise concerns about customs. At 711 Luxury Studio, we utilize proprietary, special shipping routes designed specifically to ensure safe customs clearance for your designer bags. You do not need to worry about complex import taxes or customs holds.

In the extremely rare event that your package is intercepted or seized by customs during transit, we offer a 100% Resend Guarantee. We will dispatch a brand-new replacement order to you absolutely free of charge. Your investment is completely protected from the moment you check out to the moment it reaches your door.

🎁 THE LUXURY UNBOXING EXPERIENCE & SECURE PACKAGING

We believe the excitement begins the moment your package arrives. Every 711 Luxury order is meticulously prepared to provide a true boutique-level unboxing experience. Your premium bags will typically arrive complete with high-quality branded dust bags, elegant gift boxes, and care booklets.

To guarantee your items arrive in pristine condition, the exterior is fortified with reinforced, waterproof, and discreet packaging. This ensures maximum protection against weather and rough handling during its global transit, while keeping the valuable contents strictly confidential from the outside.

⚠️ ADDRESS ACCURACY & LOST PACKAGES

To ensure a seamless delivery, please double-check your billing and shipping details at checkout. 711 Luxury Studio cannot be held responsible for packages lost due to incorrect addresses provided by the customer. However, if a shipping error occurs on our end, we will gladly replace your order at absolutely no cost to you.

📅 ESTIMATED SHIPPING TIMES

We know you are excited to receive your new piece. Here is what to expect once your order is placed:

• Processing Time: 1–3 business days. (Please note: Customised premium bags, such as bespoke heritage styles, require 5–7 business days for meticulous crafting).
• Max Delivery Time: 14 business days (excluding unforeseen customs delays).

Estimated Transit Times by Region:

• United States: 7–10 Business Days
• Canada: 7–12 Business Days
• UK & Europe: 7–12 Business Days
• Australia & New Zealand: 7–12 Business Days
• Asia: 8–12 Business Days
• Central & South America / Africa: 10–14 Business Days

🔍 TRACKING INFORMATION

Once your order is dispatched, you will receive a confirmation email with your tracking details. We partner with 17TRACK, a globally recognized all-in-one tracking platform that supports over 3,200 carriers worldwide, ensuring you get accurate, real-time updates on your package's journey.

❓ NO TRACKING INFO YET? (THE "FIRST WEEK" GAP)

Why hasn't my tracking updated in the first few days?
Please don't worry. After your package leaves our studio, it takes about 7–10 days to travel via international cargo flight and clear destination customs. During this secure transit phase, tracking updates will temporarily pause. Once your package clears customs and is handed to your local courier, the tracking link will instantly synchronize with real-time data.

📦 MULTIPLE PACKAGES & LARGE ITEMS

To ensure the fastest and safest delivery, items within the same order may occasionally be shipped separately. Additionally, to protect oversized luxury items (larger than 40 cm) and expedite customs clearance, they may be securely packaged in premium protective materials rather than standard bulky boxes.

📄 FREQUENTLY ASKED QUESTIONS

What is the complete journey of my parcel?

1. Sourcing & QC: 1–3 business days to arrive at our studio for strict quality inspection.
2. Dispatch: 3–5 business days to be securely packed and shipped out.
3. International Transit: 10–12 business days to fly to your country and clear customs.
4. Local Delivery: 3–5 business days for your local courier to deliver it to your doorstep.