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Shipping Policy
🆓FREE SHIPPING
We’re proud to offer free shipping on all orders, delivering great value and premium service to our customers. Orders ship directly from our warehouses in Hong Kong via FedEx, UPS, DHL, or our other shipping partners.
🌍INTERNATIONAL SHIPPING
We ship to over 100 countries worldwide. If your location falls outside of our serviceable areas, we’ll contact you directly.
⚠️LOST OR MISSING PACKAGES
711 Luxury Studio is not responsible for orders lost due to incorrect shipping addresses entered during checkout. Please double-check your billing and shipping information before placing your order. If an error was made on our part, we will replace the order at no cost to you.
📅ESTIMATED SHIPPING TIMES
| Region | Estimated delivery time |
| United States | 7–10 Business Days |
| Canada | 7–12 Business Days |
| British | 7–12 Business Days |
| Europe | 7–12 Business Days |
| Australia & New Zealand | 7–12 Business Days |
| Central & South America | 10–14 Business Days |
| Asia | 8–12 Business Days |
| Africa | 10–14 Business Days |
Max delivery time: 14 business days (excluding customs delays)
Processing time: 1–3 business days
🔍TRACKING INFORMATION
You’ll receive tracking details once your order has shipped. In some cases of free shipping, tracking may not be immediately available. You can check the shipping status of your parcels at https://www.17track.net/en.
❓NO TRACKING INFO YET?
For some carriers, tracking updates may take 1–5 business days. If it’s been more than 5 business days with no updates, please contact our support team for assistance.
📄FAQ'S
📦MULTIPLE PACKAGES & LARGE ITEMS
To ensure timely delivery, some items in the same order may be shipped separately, depending on warehouse availability—even if you selected combined shipping.
Any items with size more than 40 cm, might be shipped without boxes.
📄FAQ'S
How long will your products be sent out from our studio?
It often takes 1-3 business days to have your products in our studio from our supplier factories. Some shoes and bags such as H€RMES bags are customised, which might need 5-7 business days.
How long will you receive your parcels?
1. After payment, it will take 3 - 5 business days to ship out from our studio.
2. Then the parcels will arrive at the destination country in about 10 - 12 Business days.
3. Then the local couriers will carry out the parcels and send them to your place. It will take around 3 - 5 business days to arrive.
How do you check the shipping status?
When you receive the shipping confirmation, it comes with a tracking number and tracking link. The tracking status will be updated in a few days. You can check the shipping status of your parcels at https://www.17track.net/en.
Which local courier will deliver your parcel?
US – UPS/USPS
CA - Canada Post
UK – Evri/Yodel/Royal Mail
AU – Australia Post
Why has the shipping information not been updated during the first week?
We would like to inform you that after your package is sent out, it will typically take around 7-10 days to be transported via a cargo flight and undergo customs clearance. During this process, the logistics tracking information will not be updated temporarily. Once your package arrives in your country, the logistics tracking number will synchronise with the latest information.