Refund Policy

 OUR COMMITMENT
At 711 Luxury Studio, we pride ourselves on delivering premium-quality, handcrafted luxury bags that rival the world's finest craftsmanship. To guarantee your absolute satisfaction, every piece undergoes a rigorous inspection, and we provide high-definition pre-shipping photos or videos for your personal approval.

Thanks to this meticulous quality control, our return rate is exceptionally low. However, should an issue arise, our dedicated concierge team is always here to help.

🔄 REPLACEMENTS & STORE CREDIT
If your item arrives with a manufacturing defect or sustains damage during transit, we will gladly make it right by offering:

  • A seamless, free replacement of the exact item, or
  • Store credit equal to your original purchase value.

How to claim: Kindly contact us within 7 days of delivery and provide clear unboxing photos or videos so we can swiftly resolve the matter for you.

💳 REFUNDS
Before Shipping (100% Peace of Mind):
We want you to be completely in love with your purchase. If you are not entirely satisfied with your pre-shipping photos or videos, you may request a full refund to your original payment method before the item is dispatched.

After Shipping:
Because our items are meticulously crafted and personally approved by you prior to dispatch, all shipped orders are considered final sale. However, we will issue a full refund under the following exceptional circumstances:

  • The package is lost in transit or seized during customs clearance.
  • The item arrives severely damaged and cannot be used normally.
  • The item received is incorrect and differs from the pre-shipping photos you approved.

How to claim: For post-shipping refund requests based on damage or incorrect items, please contact us within 3 days of delivery with your unboxing photos or videos.

Refund Processing:
Once your refund is approved, we will notify you and process it within 7 business days to your original payment method. Please allow a little extra time for your bank or credit card provider to post the funds to your account.